reard3n's profile

New Poster

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1 Message

Sat, Jan 23, 2021 6:00 AM

New Internet Only Plan

I can't seem to pick a different internet-only plan from the Comcast website when I am logged in as a current customer, and when I try to change to "uncapped", it asks me to buy a comcast gateway, which I do not want or need.

 

 

Responses

Doublek1229

Contributor

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44 Messages

3 m ago

It seems like Comcast only allows you to add plans that are more expensive through their website.

 

They do not allow you to downgrade or save any money.

 

Seems quite shady.  

Official Employee

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325 Messages

2 m ago

@reard3n, thanks for taking the time to reach out to us regarding your issues adding our XFI Complete services to your account online. I am truly sorry for the delay in our response and I am grateful for your time and patience. I am very sorry to hear that you are having trouble completing this process online. There are two different options for this feature and service and one of them requires you to have a leased modem. You need to select the option for customer owned modem. I am very happy to assist you in adding this service to your plan. Can you please reach out through private message (find out how to do so with this link https://comca.st/3oQ7LIj) with your first and last name, name on the account if different and service address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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