Visitor
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1 Message
New Customer Billing Issue: Charged $100 tech fee for cut external wire
I opted for self-install, but the exterior line on the outside siding was cut prior to my move-in. A tech had to fix the outside cable to bring signal to the house, and I was incorrectly charged a $100 tech fee. Is there a way to get this billing issue fixed? The Xfinity APP just runs me through informative, but unhelpful loops. Someone Please help
XfinityDena
Official Employee
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4.7K Messages
18 days ago
@user_xz90vb
As a customer myself, I understand how frustrating internet trouble can be. When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Professional Installation fee of $100. This $100.00 installation fee is necessary as it covers the cost of any outdoor/indoor repairs, replacements, and reconfiguration of the wiring during the appointment to complete the installation of your services.
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