Visitor

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4 Messages

Sunday, February 15th, 2026 2:09 PM

New customer billed too much after setting up autopay

I signed up for 1 gig down Internet.

When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account.

I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay.

How do I get this fixed?

Oldest First
Selected Oldest First

Official Employee

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2.6K Messages

3 hours ago

Howdy user_u2lfmo

 

You did use your direct the routing information for the autopay, and not a debit card? Debit cards are not eligible for the discount is the reason I am asking. 

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