New customer billed too much after setting up autopay

yes, bank account routing and account number.

Hello @user_u2lfmo paperless billing also needs to be set up to take advantage of the $10 self-service discount. When you have Xfinity Internet and sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $10 discount on your monthly bill. The discount begins within 45 days after signing up. It may take up to two bills to show up on your bill. 

I have signed up for paperless billing, too.

Just to confirm, since you say the discount may take 45 to appear, does that mean it will not be applied to my first month's bill?

Or will the credit be applied retroactively?

@user_u2lfmo Xfinity offers a $10 monthly discount for customers who have Xfinity Internet and enroll in automatic payments and paperless billing using a stored bank account. The discount appears within 45 days of enrollment. To qualify, customers must maintain both services; cancelling Xfinity Internet or changing to a debit/credit card for payments will result in losing the discount. To enroll, customers can set up automatic payments online by signing in to their account and following specific steps, including selecting a payment method and agreeing to the terms.

For more details see:

• https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
• https://www.xfinity.com/support/articles/setting-up-auto-payment

I can perform an account review to make sure everything is set up correctly. Then if valid I would be happy to apply that credit retroactively. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!