coogee's profile

Frequent Visitor

 • 

16 Messages

Friday, May 26th, 2023 7:51 PM

New contract?

My one year contract is up at the end of May. Want to renew but at a lower rate. Can’t do this on line, and would like to see if there’s any new promotions available. Can anybody help?

Official Employee

 • 

389 Messages

14 days ago

Hello, @coogee! We would be glad to look into new promotions for you. 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

coogee

Frequent Visitor

 • 

16 Messages

@XfinityTimothy​ on your direct messaging screen there is no send button. I’ve typed my message several times but can’t send it.

Official Employee

 • 

389 Messages

Interesting. So when you actually get into a direct message, there is no way to send it, but everything else is functional?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

 • 

29K Messages

14 days ago

@coogee @XfinityTimothy 

I hope you found out that all you need to do to send is hit Enter.

coogee

Frequent Visitor

 • 

16 Messages

@Again​ then please show me exactly where enter is.

Again

Expert

 • 

29K Messages

@coogee​ 

@Again​ then please show me exactly where enter is.

The Enter key on your keyboard.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
coogee

Frequent Visitor

 • 

16 Messages

It’s labeled the return key. It gives me a new paragraph when I press it. When I press shift then return it will send the message.

forum icon

New to the Community?

Start Here