coogee's profile

Frequent Visitor

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16 Messages

Friday, May 26th, 2023 7:51 PM

Closed

New contract?

My one year contract is up at the end of May. Want to renew but at a lower rate. Can’t do this on line, and would like to see if there’s any new promotions available. Can anybody help?

Valued Contributor

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406 Messages

1 year ago

Hello, @coogee! We would be glad to look into new promotions for you. 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Frequent Visitor

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16 Messages

@XfinityTimothy​ on your direct messaging screen there is no send button. I’ve typed my message several times but can’t send it.

Valued Contributor

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406 Messages

Interesting. So when you actually get into a direct message, there is no way to send it, but everything else is functional?

I no longer work for Comcast.

Expert

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30.5K Messages

1 year ago

@coogee @XfinityTimothy 

I hope you found out that all you need to do to send is hit Enter.

Frequent Visitor

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16 Messages

@Again​ then please show me exactly where enter is.

Expert

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30.5K Messages

@coogee​ 

@Again​ then please show me exactly where enter is.

The Enter key on your keyboard.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

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16 Messages

It’s labeled the return key. It gives me a new paragraph when I press it. When I press shift then return it will send the message.

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