New contract not honored

Called and talked to loyalty department then agreed and signed new contract via Docusign. Few days later my billed had doubled when I called they said someone would call within 24 hours. This went on for weeks! Finally when I did talk to someone about they said that “deal” was no longer available! Now my billed is doubled and will not honor the new deal I signed. This is absolutely unacceptable!

Responses

Oldest First

Selected Oldest First

XfinityEmilyB

Official Employee

•

3.2K Messages

1 hour ago

user_6vvc61 Welcome to our Xfinity Community Forum. I'd be reaching out if my bill was twice as much as I expected. Thank you for giving my team the opportunity to review your account details and make sure the order was processed successfully.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

0

Billing

user_6vvc61

New contract not honored

XfinityEmilyB

New to the Community?