New Contract: Glaring Billing and Account Status Errors

Hi,

We have been Comcast home consumers for over thirty years. On December 15th, we signed a new deal for 1 gig monthly internet and TV Plus. I can provide the contract receipt if helpful.

However, our Xfinity online account wrongly reflects our TV plan as the Core Plan, as opposed to the TV Plus plan. The online account also wrongly shows that we are renting FIVE (5) TV set-top boxes. We only rent two TV boxes. Our online account also states that our 1 gig internet is "pending activation," even though we were provided an XB7-T directly from the local Xfinity store, set it up successfully over one week ago, are receiving 1 gig download speeds, and are not using any other modem/routers.

Our account seems to need rectifying on the back-end. Can someone help with this? It appears the coming month's bill is based on this misaligned information.

Thank you,
Tim