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user_0ff685
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22 Messages

Tuesday, June 14th, 2022 9:11 PM

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new charge out of the blue for "Lmtd Basic Converter

2022-06-14

Hi

so after having the same service for months(just internet) I suddenly started getting charged for a "Lmtd Basic Converter". Mind you I do not have cable tv. I've contacted support who said I would receive credit for it but I don't see any credit. Who can fix and more importantly, why does this keep happening? I've been with xfinity/comcast for 10 years now and these weird charges keep coming up from time to time. Why?

Thanks

Update 2022-08-16

One agent claimed that the lifetime free Xfinity streaming box they pushed on us is now being charged for. I returned that and at the same time I had esclation manager contact me who said he has fixed it properly. I haven't seen the charge since. But I still maintain there is a bug in the billing system given the number of folks who are reporting this that Xfinity is not fixing properly.

Question

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Updated 

2 years ago

 • Edited

8.1K

35

user_425064

Visitor

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1 Message

3 years ago

Hi, i have the same issue going on, pls remove this extra charge $7.35

"Lmtd Basic Converter" 

1

0

XfinityJosephA

Official Employee

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1.7K Messages

Hello, @user_425064 we can take a closer look at the charge for the converter and your account. When you have a moment send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a21437

Visitor

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8 Messages

3 years ago

Same thing happened to me! I saw my bill change and it's due to the Lmtd Basic Converter addition. I received no additional equipment. This seems to happening to many of us. 

0

Mikhail_trushin

Visitor

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1 Message

3 years ago

This happened to us as well! Please remove this charge for future months and credit us for last month when I paid $7.35 extra for a service/product we do not have!

1

CCDaisy

Problem Solver

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127 Messages

Hello @Mikhail_trushin to further help with your billing concern with that charge please send us a Direct Message with your full name and service address. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

3 years ago

0

user_a21437

Visitor

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8 Messages

3 years ago

Xfinity, please consider posting why this happened. Just looking at the individual bills doesn't publicly tell us what happened. 

0

user_6a6ece

Visitor

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1 Message

3 years ago

Same thing happened to me, I believe it might be the flex tv thing that is free until you make changes on the account like plans changes and stuff that the "free" cost doesnt trasnfer and starts charging you, atleast thats what happened to me i believe.

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0

Davina_raye

Visitor

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2 Messages

3 years ago

This also happened to me! Please remove extra $7.35 charged on my account!

0

0

Davina_raye

Visitor

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2 Messages

3 years ago

This also happened to me! Please remove extra $7.35 charged on my account!

1

0

XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast! Thank you for taking your time in reaching out to us today about this billing concerns. Bill charges can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you. To better assist you may I have you verify your first/last name and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f0045d

Visitor

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1 Message

3 years ago

Same thing happened in our this month bill. Xfinity please remove and what equipment is that you charge us for not owning one🤣

1

0

CCDevinC

Contributor

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473 Messages

Hey there @user_f0045d! We are so sorry that happened! 

 

! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I no longer work for Comcast. 

3 years ago

0

user_c1cf47

Visitor

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1 Message

3 years ago

Same happened to me, got overcharged for 2 bill cycles for "LMTD BASIC CONVERTER". Per this post Xfinity was made aware of falsely charging multiple customers for an obscure service they didn't authorize or receive. What is Xfinity doing to root cause and resolve this across all customer accounts? 

2

user_a21437

Visitor

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8 Messages

@user_c1cf47​ Same thing happened to me. First month I saw it, I contacted Xfinity and they removed it. It's on the bill again this month. Maybe a class action lawsuit will get their attention. 

 

3 years ago

CCAlicia

Contributor

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250 Messages

Hi @user_a21437. Thank you for taking the time to reach out to us through Xfinity Forums!

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

When reaching out to us through our community forums, please create a Public post requesting assistance. Once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you

Do not send links. make it hyper linked. check email for process

Cx must register on Xfinity forums to ask a question or post a reply. Cx must have an active Xfinity account. 

Anything Posted to "Customer service board" goes directly to us, no 48 wait time
Other categories are delayed by 48 hours to allow peers to respond

I no longer work for Comcast.

3 years ago

0

user_0ff685

Visitor

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22 Messages

3 years ago

I started this post a month ago, back in June. After contacting Xfinity and getting credit and being told its been fixed, I was charged again this month, July. 

Clearly they are not fixing this properly.

How many times do I need to contact xfinity before its fixed

And can someone explain to me why I need to wait until the next billing cycle to receive credit. That makes no sense. credit should be immediate for incorrect charges

(edited)

0

AMMY007

Visitor

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2 Messages

3 years ago

I am also getting charged the same amount without my consent or any notification, and i am not using this. ripping off millions of customer.

7

XfinityChristy

Official Employee

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2K Messages

Hello @AMMY007  I would be happy to take a closer look at this charge for the converter on your account. When you have a moment send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a21437

Visitor

 • 

8 Messages

Xfinity needs to stop asking us all to handle it individually. I called and was told they are aware this is an issue. We have no equipment that is not in use. We are accused that we do and are told to return the equipment or else continue to be charged. Xfinity needs to respond to this overall, not continuing to ask people to reach out individually. 

3 years ago

0

user_9b2c5d

Visitor

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1 Message

The same problem here. We have our own device. Please stop rand refund monthly charge of $7.35 as soon as possible. Xfinity should avoid ruining its reputation with this kind of gimmicks

3 years ago

XfinityDilary

Official Employee

 • 

2.1K Messages

Hello, @user_9b2c5d! Thanks for your comment to let us know about this situation. We'd like to help review the charge. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a21437

Visitor

 • 

8 Messages

Xfinity, you are not reading and responding to what we are asking. You keep saying you'll look into a specific bill. Take the time to address the issue that is affecting us. It's all the same. Stop replying that your team is awesome and will take care of it. You have a chance to do the right thing with a public post. Please do the right thing. 

3 years ago

user_91d59f

Visitor

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1 Message

3 years ago

Add my name to the long list of complaints about the random equipment charge. 

0

0

user_0e3204

Visitor

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1 Message

3 years ago

Also happened to me as well. Already contacted chat "specialist" who told this will be removed but still being charged.

1

0

CCStephanieT

Contributor

 • 

342 Messages

@user_0e3204​ Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

3 years ago

0

chewy08rx

Visitor

 • 

2 Messages

3 years ago

Same thing has happened to me for past three months starting in May. I have no “leased” equipment and have had to spend countless hours on chat and phone trying to resolve the issue with Xfintiy reps. Every time I’ve been told the issue was fixed and each month the charge is back on my account. I think it’s time for a class action against Xfinity because I can’t even begin to imagine how many people are paying this unnecessary charge every month!

6

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CCOtto

Problem Solver

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497 Messages

Hi, @chewy08rx

 

Please create your own post if you need assistance and we will help you. 

I no longer work for Comcast.

3 years ago

0

chewy08rx

Visitor

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2 Messages

@XfinityOtto​ can you publicly address what Xfinity is doing to fix and remedy this issue once and for all? I had my issue “resolved” for the third time this morning after spending 20 minutes on the phone with a rep. Best part of the call was they tried to send me an approval link via email for a “free” flex TV box. I politely declined and said the last thing I want from Xfinity is another reason for them to put erroneous, fraudulent charges on my account.

3 years ago

0

CCOtto

Problem Solver

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497 Messages

I will need to get your account information so I can pull up your account and see what is going on exactly. This is not something that can be done publicly. 

I no longer work for Comcast.

3 years ago

0

user_8c0869

Visitor

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1 Message

@chewy08rx​ I agree a class section is required , I have this charge appear too 

3 years ago

0

user_10b939

Visitor

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1 Message

Hi Please remove this charge from my account too,

3 years ago

0

user_99aecb

Visitor

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1 Message

3 years ago

unbelievable that you are charging all these people with these 'converters' yet when i spoke with a chat agent you couldnt even tell me what it does. Nice try

0

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