Visitor
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1 Message
New bill way too high
My 8/18 bill is $46 higher at $299 than my former regular bill and I am about to depart Xfinity/ Comcast unless it is lowered more than 20%.what changed between May and August? What can or willyku suggest to " lower my bill" ? Thank you in advance.
EG
Expert
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113.3K Messages
13 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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832 Messages
13 days ago
Hello @user_7jk4gr We appreciate you wanting to continue with us. I would be happy to look into the account and see what changed and what promotions we can get for you. Please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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