New Bill + Recent promotion

Hello @user_i9adqh, thank you for taking the time to leave a post. Sorry to hear about the increase in your upcoming bill. I can certainly understand your concern, especially when you see a new promotion being advertised that appears to offer faster speeds at a lower price than your current plan. Promotional offers can vary based on factors such as account eligibility, location, and whether the offer is intended for new or existing customers. While not all advertised promotions are available to every account, we'd be happy to review your account and see what promotions your account is currently eligible for. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.