Visitor
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10 Messages
New bill not reflecting service changes
Hi. On 12/28 I had downgraded my service from TV+Internet ($155.43) to and internet only plan ($68), to take effect at the beginning of the next billing cycle, Jan 3.
On Jan 3, TV service was disconnected as expected. Today I received my bill for January (service from Jan 3 - Feb 3) in the amount of $178.53--the original TV+Internet service, with a $23 dollar price increase on top of that. My January bill is supposed to be $68 for internet only service, not $178.53 for TV+Internet. Why am I still being charged for the original plan? My TV service was disconnected.
Thanks,
Mike
XfinityAmira
Official Employee
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4.3K Messages
2 years ago
Hello @Epperson_6502! Thank you for taking the time to reach out to our team on Forums. We appreciate you being a customer with us. We do bill one month in advance, which is why the current billing statement may not reflect those changes. My team is here to help and would be more than happy to double-check everything on our end. Please send us a Direct Message to better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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