Visitor
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2 Messages
New bill after cancellation!
In early July, I talked to an agent to stopped my plan at July 10. The agent told me that I am all set, and I also got a confirmation email. However on July 12, I was fully charged for June to July 23. Then today I got a new bill for July 24 to August.
Talked to a few agents and they told me that they are not able to help! What should I do next?
EG
Expert
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112.2K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.9K Messages
2 years ago
@user_a60719 Good afternoon! We appreciate you reaching out to our Community Forums Team for assistance with your billing. I can see how continuing to be billed would be a concern. I would be delighted to take a look, and provide you with some answers today. To begin, can you please Direct Message your name and the service address you had services at?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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