New account created when trying to switch plans

@user_dmhuiz

Thanks for reaching out to us, we apologize for any inconvenience.

 It appears based off what you're telling us about having two accounts is that you signed up for a new customer promotion, so that created a new account.

 I'll be happy to get this fixed for you,  to get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_dmhuiz

Thanks for reaching out to us,  I'm glad we got your concerns resolved on the second account that was opened in error and that we were able to find you a great promotion for the services that fits your household needs, feel free to reach out to us anytime and thank you for being the best part of Xfinity