New account created when trying to switch plans

I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to resolve this because now it looks like I will have 2 bills.

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityOrlandoM

Official Employee

•

2.8K Messages

10 hours ago

@user_dmhuiz

Thanks for reaching out to us, we apologize for any inconvenience.

It appears based off what you're telling us about having two accounts is that you signed up for a new customer promotion, so that created a new account.

I'll be happy to get this fixed for you, to get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Accepted Solution

XfinityOrlandoM

Official Employee

•

2.8K Messages

5 hours ago

@user_dmhuiz

Thanks for reaching out to us, I'm glad we got your concerns resolved on the second account that was opened in error and that we were able to find you a great promotion for the services that fits your household needs, feel free to reach out to us anytime and thank you for being the best part of Xfinity

0

Billing

user_dmhuiz

New account created when trying to switch plans

XfinityOrlandoM

XfinityOrlandoM

New to the Community?