Visitor
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63 Messages
New account confusion
I created an Xfinity account at a home in which I will be renting a room. It turns out there is an active account there for someone that no longer resides there.
I have the homeowner's permission to set up my service, but I have two points of confusion:
1. Why was I allowed to create the account if there is already one there.
2. What can the homeowner do to get that other account off of her residence?
Any help would be greatly appreciated!
I work from home so having good, dependable internet service is crucial. My move-in date at the new place will be April 1st.
XfinityJosephA
Official Employee
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1.7K Messages
3 years ago
Hello, @user_2a191c, I hope my reply reaches you at a good time. I know we are talking at a late hour. If everything goes ideally, we should not be able to open a second account at a location that already has active services. Sometimes things fall through the cracks, I do apologize for the trouble.
The good news is in a situation like this you can open an account or confirm residency at an Xfinity store. I know this might not be the most convenient option but an Xfinity specialist can check documents in person. I would go to a store with your ID, lease/mortgage, and a utility bill to be extra thorough. This will confirm you are the current resident.
You can use this link to find the nearest Xfinity store to you. (https://comca.st/3KKx4rv) If you search by your address and then select "View Store Details," you can book an appointment to save valuable time!
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