Visitor
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1 Message
New account billing issue
I have a new wifi account and signed up for the $70/mo 1gig plan and my bill is showing it will be $80. The chat and customer service person keep telling me it will take up to 45 days, but what I read that’s when you’re making the change to billing on an existing account, not when creating a new account with that promo. They said I won’t get the $10 back, and it may not even be corrected on the next bill. How do I get to pay my advertised price of $70 if no one will address it?
XfinityTommy
Official Employee
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3.3K Messages
4 hours ago
user_by5a6t Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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