Visitor
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1 Message
NEVER SENT A FINAL BILL- account inactive at this point in collections
switched companies. Was never sent a final bill for phone pay off- now my account is inactive, going into collections. The statement provided by Xfinity does not have the correct information I need for my new company. I’ve called endless numbers, went to multiple stores. NO LUCK. Very frustrating months later. When I chat Xfinity assistant they tell me I owe 0.00$ which is FALSE because Xfinity is trying to charge my card for over 1,000$. All im trying to do is get payment from AT&T for switching to pay Xfinity. How can you try and charge me without providing a bill!!!!???
XfinityJamesC
Official Employee
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3K Messages
3 hours ago
Greetings, @user_m5c4l7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your final billing statement. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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