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user_oiabje
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Thursday, February 29th, 2024 3:54 PM

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Never received my trade in check for iPhone replacement

December 15 I traded in my iPhone 13 Pro Max for 15 pro max. Tracking shows it was received Dec 23. I called numerous times. Got a escalation # [Edited: "Personal Information"]

Just keep getting the runaround 

[Edited: "Personal Information"]. 

Question

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Updated 

1 year ago

 • Edited

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1

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XfinityAmira

Official Employee

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4.3K Messages

1 year ago

Hello @user_oiabje! Thanks for taking the time to reach out to our team on Forums. We value you as a customer, and I am sorry to hear you have not received your trade-in refund yet. This is never the experience we want for our customers. At this time, Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on xfinitymobile.com.

For the best assistance, please contact our Xfinity Mobile support center through any of the following methods: 

To confirm, have you reached out to that department through all of these support methods? 

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user_oiabje

6 Messages

@XfinityAmira​ I have called 5 times. They opened an escalation in January. I never hear back. I have gone to stores too. They just tell me I have to call. I will be in process soon of having CBS2 investigators taking my case. I will be letting everyone I can to be warned about fraud at Xfinity mobile 

1 year ago

0

XfinityThomasD

Official Employee

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1.3K Messages

user_oiabje Since we are limited with our access to XM accounts on this platform, what we can do is create an escalations ticket to have our XM partners get in touch with you and work to a resolution. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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1 year ago

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