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user_949e36
20th Anniversary celebration
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2 Messages

Sunday, June 18th, 2023 8:02 AM

Closed

Never received a callback to cancel.

I've been trying to cancel my internet for the longest time. It is very hard to reach an agent to even speak with to cancel. I've been waiting 5 days for a call back. Can someone please give me a callback so I can finally cancel my service!?!? I don't live at this address anymore.

Question

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Updated 

2 years ago

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Accepted Solution

user_949e36

Visitor

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2 Messages

2 years ago

My issue has been resolved! I received a callback, although the retention office was closed, the agent was able to notify me that they shall call tomorrow for me to close out my account! I def would use Xfinity again, my only issue is I wish it was a little easier to reach a live agent! Thanks!

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CCStephanieK

Problem Solver

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909 Messages

Hello, and thank you for reaching out. Are you looking to disconnect immediately? I can assist with backdating the request to the date you initially requested a callback unless you wanted to go over offers with our retention team. If you'd like to work with me further, please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I no longer work for Comcast.

2 years ago

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