Hello @user_hp0g7j thank you for reaching out on our community forum, I would love to assist you and take a look at your account to see what may be going on with those gift cards.
Please send us a direct message with your full name and address so that we can assist you further.
XfinityAbby
Official Employee
•
617 Messages
1 hour ago
Hello @user_hp0g7j thank you for reaching out on our community forum, I would love to assist you and take a look at your account to see what may be going on with those gift cards.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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