Visitor

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1 Message

Tuesday, April 7th, 2026 6:03 PM

Never got my prepaid card in the mail

Been dealing with this for 3 months now. I finally requested a paper check per the information on xfinity website and wrote a letter explaining everything still can't get my refund resolved. This is my money and it needs to be returned to me!"

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Official Employee

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1.3K Messages

2 days ago

Hi there @user_56s665 have you checked the status of your gift card at 

https://www.xfinityincentivetracker.com/track

Expert

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117.3K Messages

11 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section. 

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