2 Messages
Never get service from Xfinity! The WORST customer service and account management - BEWARE!
How do you get someone who can approve a credit that is due to my account that has been acknowledged by the retention management but they say they cannot do anything...I just don't understand who is authorized to correct Xfinity's billing error. I am owed a contract bundle credit from setting up a new account for internet and phone that has been ongoing since last year. I have been on the phone 9 times and to the store only to be pushed around from person to person and disconnected from many times. I have spend 11 hours now trying to rectify this issue. Once a manager put me on indefinite hold for over 4 hours...I finally gave up and ended the call. Who is responsible and can get this issue cleared up so I stop getting billed the incorrect amount and get my refund owed to me of $540 - this is by far the worst customer service I have ever encountered. Can anyone help?
XfinityJoe
Official Employee
•
510 Messages
3 months ago
@user_lepjni Thanks for reaching out we would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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