Akluge's profile

New Poster

 • 

1 Message

Fri, Dec 4, 2020 1:00 PM

Never even hooked my equipment up!

I ordered service and ended up having to move unexpectedly 3 days later, which was the day my equipment was delivered to the residence. I attempted to have the service transfered to new residence but was unable to do so as it was outside the coverage area provided by Xfinity. I attempted to contact someone but was met with the dreaded Xfinity Chat Automated Chat Assistant that failed to assist with much of anything aside from telling me to pay my bill, please keep in mind to date my Xfinity equipment still sits in the original packaging and box it was delivered in because I didn't have the opportunity to hook up and use the services at all. The pandemic and tge hardship brought upon by it did not spare my family as with so many others and fortunately we are now able to somewhat comfortably maintain woth our heads just a bit above the water with bills and such, until I was hit with an $813 Xfinity bill collections notice. I've asked for a representative to contact me not once, not twice, but on four seperate occasions to date with no results. The nearest Xfinity store or retailer is 56 miles from me and I feel it goes without saying that that is too long a distance to have to travel flr the ability to speak to an actual person. Im asking for some sort of understanding and consideration on Xfinity's part to take a look at my balance and do some adjustments please. As stated, I moved 3 days after I opened the account and never hooked up or used the equipment or service and was unable to transfer due to moving to an area outside of Xfinity's service area. Thank you and I hope to hear back from someone soon.

Responses

Again

Expert

 • 

25.8K Messages

6 m ago


@Akluge wrote:
I ordered service and ended up having to move unexpectedly 3 days later, which was the day my equipment was delivered to the residence. I attempted to have the service transfered to new residence but was unable to do so as it was outside the coverage area provided by Xfinity. I attempted to contact someone but was met with the dreaded Xfinity Chat Automated Chat Assistant that failed to assist with much of anything aside from telling me to pay my bill, please keep in mind to date my Xfinity equipment still sits in the original packaging and box it was delivered in because I didn't have the opportunity to hook up and use the services at all. The pandemic and tge hardship brought upon by it did not spare my family as with so many others and fortunately we are now able to somewhat comfortably maintain woth our heads just a bit above the water with bills and such, until I was hit with an $813 Xfinity bill collections notice. I've asked for a representative to contact me not once, not twice, but on four seperate occasions to date with no results. The nearest Xfinity store or retailer is 56 miles from me and I feel it goes without saying that that is too long a distance to have to travel flr the ability to speak to an actual person. Im asking for some sort of understanding and consideration on Xfinity's part to take a look at my balance and do some adjustments please. As stated, I moved 3 days after I opened the account and never hooked up or used the equipment or service and was unable to transfer due to moving to an area outside of Xfinity's service area. Thank you and I hope to hear back from someone soon.

1.)  Did you call to cancel service?

2.)  Did you return the equipment?

Official Employee

 • 

2.5K Messages

6 m ago

Hi, Akluge. We'd like to see what we can do to help you out. Please send me a PM with your first and last name. We will take a look and go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

New to the Community?

Start Here