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user_p93xu4
1st Topic

3 Messages

Wednesday, December 4th, 2024 4:34 AM

Closed

Neve wanted new cameras just faster internet

A few months ago I upgraded my internet speed as it was too slow. Happy to pay more for a service I use. In that process. Fujitsu sent me two cameras ( I already had cameras on my existing plan. Now they are charging me full price for them as I didn’t return them inside the 30 day window before we moved because of mold in our old house . They are still in the box you can have them back I don’t want them! Clearly I’m kit the only one this has happened to Xfinity . This needs to stop!!

Question

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Updated 

7 months ago

32

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XfinityAmandaB

Official Employee

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2.4K Messages

7 months ago

 

user_p93xu4 Thank you so much for letting us know about these cameras I am sorry to hear about you having to vacate your home that is never easy even when planned let alone unexpectedly. 30 days is a long time to get equipment back to us but I understand sometimes life happens. I can not guarantee the return but you can always sell the cameras if needed to help recover the cost. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_p93xu4

3 Messages

We had to move . We were displaced and not at the house . We signed a lease and transferred service and then got charged full price for all cameras at our new house. Not cool. Again I never ordered them in the first place. I already had 2 cameras happy to pay for those . It shouldn’t be up to me your cameras are in good working shape, still in the box just take them back like you have for others on these threads! I have been to the store told no, multiple conversations and told no. Seems a bit ridiculous for people who pay their bill on time and clearly your process is not perfect but the quick signing of contracts are. 

(edited)

7 months ago

0

user_p93xu4

3 Messages

@XfinityAmandaB​ 

 where do I send a dm on this issue

7 months ago

0

XfinityBradM

Official Employee

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915 Messages

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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7 months ago

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