Visitor

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2 Messages

Monday, March 16th, 2026 7:18 PM

Netflix Double Billing with StreamSaver

Hello,

I recently noticed that I have been double billed for Netflix at $10 per month for the past four months, even though my StreamSaver bundle already includes Netflix.

Because Netflix is included in my StreamSaver subscription, the additional monthly Netflix charge should not have been applied. I would like to request a refund of $40 for the four months of duplicate charges and ask that you correct the billing so this does not happen again going forward.

Please review my account and confirm once the refund has been processed and the duplicate charge has been removed.

Thank you for your help resolving this issue.

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Official Employee

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2.2K Messages

2 months ago

 

user_2u5zf9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

Visitor

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2 Messages

I have tried the DM no luck

Official Employee

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1.1K Messages

@user_2u5zf9 Are you sending the direct message to "Xfinity Support"?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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