Visitor
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1 Message
Netflix charge on Xfinity account
I I have a charge for a Netflix account on my Xfinity bill and can I get help to have it removed. I cannot access it cuz I don't even know the password.
Visitor
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1 Message
I I have a charge for a Netflix account on my Xfinity bill and can I get help to have it removed. I cannot access it cuz I don't even know the password.
XfinityMarcos
Official Employee
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2.3K Messages
5 days ago
Hi user_t7mni5, I love Netflix and all the movies they have, but those subcriptions are never fun when you don't even know about them. I can definitely help get that removed for you, but I'll first need to find your account. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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