Visitor
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3 Messages
NETFLIX CHARGE ON MY XFINITY BILL
I have spoken to Xfinity’s twice to get this Netflix Charge of $24.99 off my bill and I have Spoken to Netflix-Netflix insists this is not something they can remove as it is on your bill and I no longer have any accounts with Netflix.
Please help- many hours spent on the phone with XFINITY and no one has helped
Thank you in advance,
Jen
XfinityDena
Official Employee
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4.1K Messages
2 hours ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon @user_gjsx4r
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_gjsx4r
Visitor
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3 Messages
2 hours ago
[Edited: "Personal Information"]
(edited)
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XfinityBradM
Official Employee
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1.2K Messages
1 hour ago
@user_gjsx4r You'll want to respond to our requests with a direct message. I'll post instructions on how to reach out to us privately so we can assist with removing those Netflix charges.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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