Visitor
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1 Message
Netflix Billing
Xfinity has been billing me for a Netflix account that I don’t have through them since last November at $26.99/mo. I’ve contacted them both by chat and call to request canceling the account, and requesting credit for the prior billing months. They agreed to both, but my bill hasn’t changed. Any suggestions on how to get this resolved? The chat feature seems VERY ineffective. Thanks in advance.
XfinityMelinda
Official Employee
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299 Messages
1 hour ago
Thank you for reaching out to us here on our Xfinity Community Forum, @user_2btmv5. I can understand how frustrating it would be to see Netflix charges on your bill for several months, especially after contacting us previously to have them removed and request a credit.
To help us better understand what's happening, do you recall ever signing up for Netflix through your Xfinity X1 TV Box or Xfinity Flex device? If so, you may find the information in our support article helpful: Netflix Billing Through Comcast.
If that doesn't sound familiar, have you contacted Netflix directly to see whether there is an active subscription associated with your email address or payment information?
We'd be happy to take a closer look at the Netflix charges showing on your Xfinity account and determine the appropriate next steps. Please let us know the answers to the questions above, as we're happy to help!
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