Netflix Billing

Hello.  I did not sign up for Netflix through Xfinity and have confirmed with Netflix that I don’t have an account with them through Xfinity.  Last year, around November, I contacted Xfinity because my monthly bill spiked in cost.  I assumed it was the typical situation where an existing promotion expired and I had to reach out to update services and charges.  At that time, the representative set me up for a fixed cost fee, so that I wouldn’t have to monitor and contact Xfinity each time promotions expired.  It was at that time the Netflix service was added, but I never subscribed to the service.

The agent was able to confirm the events and timeline, and vowed to drop the monthly charges as well as credit the previous Netflix charges by further reducing my bill month by month until the total value of what I have been charged for Netflix was fully refunded.  Yet, my last two bills are exactly the same charge as I have been paying.  

Is that enough detail?

Appreciate you filling in the gaps for me. We'd be happy to look at the account to see how Netflix was added or if it was built into the plan somehow. What we will need next is for you to send us a direct message with your full name and service address so we can access the account. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

Sorry, this didn’t help.  I don’t know what you mean by a “direct messaging icon.”  All I see is the Xfinity assistant, and that’s a waste of time.  I’ve clearly outlined my issue to you, why do I need to go through your very unhelpful customer support to get it resolved???

Good Morning, @user_2btmv5 I do apologize for the frustration and inconvenience this is causing you. We do need to access your account so that we can look into your Netflix concerns, which is the reason that we are asking you to DM us. If you click on this link https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 it will walk you step by step on how to send us a DM.

That thread doesn’t have a hyperlink.