1 Message
Negative balance
Hi I am still being charged for service that ended a month ago. I now have a negative account balance. How can I stop being charged and get refunded?
1 Message
Hi I am still being charged for service that ended a month ago. I now have a negative account balance. How can I stop being charged and get refunded?
XfinityMarcos
Official Employee
•
2.4K Messages
7 months ago
Hi user_c83n65, I can definitely get this billing issue figured out for you. I can see why you'd want this finally taken care of, especially after a disconnection. Did you reach out and work with a representative to disconnect your service?
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