Bruce37's profile

New Poster

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3 Messages

Thu, Oct 15, 2020 9:00 AM

Negative balance

I just made 3 payments of this month and I see a negative credit balance for -$225.08! What does that mean? I pay $112.63 a month and I'm curious will I still pay the same amount monthly?

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Again

Expert

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25.5K Messages

7 m ago


@Bruce37 wrote:

I just made 3 payments of this month and I see a negative credit balance for -$225.08! What does that mean? I pay $112.63 a month and I'm curious will I still pay the same amount monthly?


Why did you make three payments this month?  Were you behind in your payments?

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New Poster

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3 Messages

7 m ago

No I wasn't behind, but I don't understand the credit balance part.

Again

Expert

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25.5K Messages

7 m ago


@Bruce37 wrote:

No I wasn't behind, but I don't understand the credit balance part.


If you made three payments of $112.63 this month, and your bill is only $112.63, you overpaid by 2 payments.  You have a credit of $225.08 and it shows as a negative.

 

Does your bill show something like:

Owed:  $112.63

Paid:     $337.89

Balance:  -$225.08

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

7 m ago

That's correct yes

Again

Expert

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25.5K Messages

7 m ago


@Bruce37 wrote:

That's correct yes


You don't owe anything.

 

Why did you make three payments in one month?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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6.7K Messages

7 m ago

Hello Bruce37. Thank you for visiting and posting on our Forum. If you would like further assistance with reviewing your account and balance, I can help. Feel free to send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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