1 Message
Negative balance refund
Hi i found that i have negative balance in my xfinity internet plan account. It's almost 180 dollers. Is there any way i can get a refund? Thank you.
1 Message
Hi i found that i have negative balance in my xfinity internet plan account. It's almost 180 dollers. Is there any way i can get a refund? Thank you.
XfinityGabby
Official Employee
•
1.5K Messages
3 months ago
Hi there, @user_x3nlyp. Thanks for reaching our team regarding your billing questions, we can certainly look into this to confirm. Please send a DM with your full name and the full service address to assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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