Visitor
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1 Message
Needing to waive fee per previous chat conversation
I just went ahead and set up my internet for my new place and I had some issues so I had someone on chat walk me through it. They told me I could speak to billing about waiving the 100$ install fee by doing the 25$ prepayment dealio added on. Well, I got charged the 25$ and now I'm hoping I can get the 100 waived as they said I could. They said I just needed to reach out to billing to get it sorted on my account.
XfinityTommy
Official Employee
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3.2K Messages
12 hours ago
jcharlie0617 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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