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user_9bff7d
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2 Messages

Monday, January 17th, 2022 10:34 PM

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Need to view current promotion details?

Where can I view my current promotion details? My bill says my current promotion ends March 2022, but gives no further details about what that promo is for. The only and last promotion I utilized ended in Dec 2021 and my bill increased accordingly after that date. I made no changes to my service since then and I'm unaware of any other promo I enrolled in, especially one that would last only three months. Where can I find my specific details cuz its not included in my paperless billing account details?

Question

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Updated 

3 years ago

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XfinityLinda

Official Employee

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1.8K Messages

3 years ago

Hello, @user_9bff7d! Thank you for contacting s here on forums regarding available promotions. You would log into https://comca.st/3FAqpvZ with your Xfinity ID and search there for available promotions. If you still need help, we are happy to help you here. Please let us know how it goes. We look forward to your reply! 

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user_9bff7d

Visitor

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2 Messages

@XfinityLinda,

I'm not looking for available promos. I want the details for the promo that I'm currently utilizing. My bill says it expires next month but there's no other details. I've searched all the menu options for My Account on the site, FAQ, my paperless bill, and can't find anything even related to it. 

Thanks

3 years ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

Thank you, @user_9bff7d, for clarifying. We can definitely take a look at your account and see what promos are on there still. You'll have to send a Direct Message with your name and complete address to get started. We look forward to your reply. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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