Visitor
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1 Message
Need to unbundle to Internet-only - Accessibility/Chat request only
I just finished a chat with Shivam. He scheduled a callback to finalize my unbundle, but I am unable to take phone calls and need to complete this via chat/digital message.
I want to move to the $70/mo 1-Gig Internet-only plan with the 5-year guarantee and cancel my Popular TV package. Could an Official Employee please invite me to a private message to finalize this without a phone call?
XfinityMelinda
Official Employee
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116 Messages
9 hours ago
Greetings @user_dsl2q5, thank you for reaching out us using our Xfinity Forum and sharing those details, as we’re absolutely here to help.
We can certainly review your current plan and check what Internet‑only options are available for your account, including the 1‑Gig plan you mentioned. We’re also happy to assist entirely via chat or digital messaging, with no phone call required.
If you’d like to explore options on your own, you can also view available packages anytime using our Build Your Plan tool, which shows pricing and offerings tailored to your address.
For personalized help, please send us a Direct Chat Message with your full name and complete service address to "Xfinity Support".
To do so:
• Click Sign In if needed
• Click the Direct Message icon (upper‑right corner of this page)
• Click the New message (pencil and paper) icon
• Type "Xfinity Support" in the “To” field and select it from the drop‑down list
• Type your message and press Enter to send
You can also get chat assistance through our Xfinity Assistant, which will identify your request and connect you with the next available chat representative.
We’ll be happy to assist you however you prefer.
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