Visitor
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1 Message
Need to talk to a live person
I'm trying to talk to a live person about my bill but the automated system hangs up on me before connecting. Help?? In the store, 2 of the lines were free according to the salesperson but all 4 are showing on my bill to be taken out today. I have been hung up on by the automated system 4 times now and when I type here, something mysteriously "goes wrong" so my message isn't going through.
XfinityThomasB
Official Employee
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2K Messages
3 days ago
user_a53l5v
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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