Visitor
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3 Messages
need to speak with agent
Hello, I cancelled my Xfinity service in August before we permanently moved to Europe. I just received an automated bill for Sept 15–Oct 15.
I cannot call the 1-800 number because I am no longer in the country Your billing page shows my account as “no longer active” – so I cannot chat.
We did NOT have any Comcast equipment or any other service.
Please review my account, wipe out this incorrect balance, and ensure my account is fully closed. I plan to keep using my free Comcast email address.
[Edited: "Personal Information”]
XfinityTommy
Official Employee
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3.2K Messages
8 hours ago
cmaglewis Congrats on the move! Relocating to Europe would be amazing. Our team would love to help get this all sorted out. Please keep in mind that this is a public forum with millions of visitors, so we always aim to keep your personal information private. We are happy to help, but anytime you would share personal information, make sure that is in our direct message thread.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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cmaglewis
Visitor
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3 Messages
6 hours ago
I cannot find a "Direct Msg" icon?
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