pam53's profile

Visitor

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2 Messages

Thursday, April 16th, 2026 5:51 PM

Need To Reduce My Monthly Bill

I have been a customer in good standing since 1974.  I have been retired for over 10 years.  I have been paying the monthly bills which have risen considerably but it has gotten to the point where some changes have to be made.  I was happy that I was able to take advantage of the ACP when it was available but of course that ended back in June 2024.  I really need to reduce my bill because it has just become too costly.  I would like to be contacted by someone from the billing department to give me some less expensive options.  I would prefer not to do the chat so a phone call would be appreciated.

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Official Employee

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2.3K Messages

2 months ago

Hello @pam53 thanks for being a long-time customer! On Xfinity Forums our team is equipped to support you on this public platform and over direct messaging when needed. We can certainly understand needing a plan that works well for you. Over the years we have started offering a diverse choice of products. Have you already looked at all service options at www.Xfinity.com and NOW products at https://www.xfinity.com/now?

Visitor

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2 Messages

1 day ago

I wonder if anybody ever got back to you? I have the exact same situation, and if no one gets back to me and I can't reach any one on the phone to help me.I will quit them entirely. Especially since there are other options now

Visitor

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2 Messages

Anyone know how I can get all the live persona xfinity to go over my account.And my building for my t v before I have to quit them entirely?

Official Employee

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2.2K Messages

 

HARRENT Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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