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akross54
1st Topic

3 Messages

Monday, January 13th, 2025 12:50 PM

Need to reach live agent/customer service to arrange payment arrangement but no phone

Hello, I need to reach customer service/ a live agent to arrange a payment arrangement; however, I do not have access to a phone

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1 day ago

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XfinityChristy

Official Employee

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1.7K Messages

1 day ago

 

akross54 Hello and thank you for reaching out via our Xfinity Community Forums. I understand you need to set up a payment arrangement, and you can't reach us by phone. I apologize for the inconvenience. We empathize that setting up a payment arrangement is important, and we appreciate you reaching out to us on social media. While our team can't directly set up payment arrangements for you, we can definitely help you get this done quickly and easily. Xfinity offers two options to set up payment arrangements:
  • Online: You can visit Xfinity.com and log in to your account to set up a payment arrangement at your convenience.
  • Xfinity App: Download the Xfinity app for iOS or Android and log in to your account to manage your payment options.

Both the website and app are secure and user-friendly, and you should be able to set up your payment arrangement in no time.

 

Here is a great support articial about the process: Set up a payment arrangement for your Xfinity balance. Please let us know if you have any other questions or concerns. 

 

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akross54

3 Messages

Thank you! I had a payment arrangement scheduled for the 20th to keep the service on; however, the service still disconnected this morning. When I log in online or through the app, it only gives me the option to pay the past-due balance despite having the payment arrangement on schedule. When I try to type in the chat to speak to a customer representative/live agent, the only prompt it gives me is to again make the past-due payment.

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1 day ago

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XfinityChristy

Official Employee

 • 

1.7K Messages

@akross54 Thank you for those details. I would be happy to take a closer look at your account with you and see how I can best help. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 day ago

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akross54

3 Messages

Ok, thank you so much!

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1 day ago

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