Need to pay in person

user_bbog24 - Hello, and thank you for your feedback and your choice of service providers over the years. We really appreciate you joining us here on the sub and giving us the opportunity to help. I completely understand how important it is to have simple, reliable payment options, and we want to make sure everything works smoothly for you. There are several convenient ways to pay your Xfinity bill. You can make a one-time payment or set up recurring automatic payments, which is often the easiest and most secure option.

No matter your service status, you can always sign in to your Xfinity account to view and pay your bill online. Here are a few additional payment methods available:

Use your Xfinity Voice Remote and say “Pay my bill” to access your account on X1
Call 1-800-Xfinity and follow the automated prompts to pay with a credit/debit card or bank account
Mail a check or cashier’s check using the payment stub included with your bill (please don’t send cash)
Visit an Xfinity Retail Store to use a self-service kiosk (accepts cards, bank payments, cash, and traveler’s checks)
Use a Western Union Quick Collect location to pay by money order

These are the accepted payment methods at this time.
In some cases, if there’s a history of declined payments, returned/bounced transactions on the account or certain other activites, Xfinity’s automated system may temporarily limit online payment options and require payments to be made in cash at a retail location for a period of about 6 to 12 months. When this happens, customers are notified through automated communications explaining the change. What communcaitons, if any, have you recieved? And, to better assist you, could you walk me through the steps you’re taking to make a payment and where you’re running into trouble? If you’re seeing any error messages or codes, please include those as well. We’ll work through this together and get it resolved.

More information can be found here - How to make a payment on your Xfinity account