Tuesday, January 6th, 2026 7:45 PM

Need to lower bill

My bill has become too expensive. I need to lower it.

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Official Employee

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2.9K Messages

2 days ago

@user_039pbe

Thanks for reaching out to us,  as a single parent and the customer myself I know how important it is to have the best price for the services that fit my household needs.

 

Go ahead and send me a direct message including your first and last name and complete service address and I'll be happy to see what pricing offers we have.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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