1 Message
Need to have access to a live service agent
I have a billing issue and need to speak to someone. The Xfinity assistant is not connecting me to a live agent. I have tried every combination of questions possible to get connected but it's being very difficult. Additionally, I have not been able to connect to a live customer agent through phone. This is very frustrating and I do not understand why comcast makes it so difficult to speak to a person.
XfinityRaul
Official Employee
•
1.3K Messages
7 days ago
Hello, @user_52o7gg. I hope you're having a great day so far. I'm sorry to hear about the negative experience you've been having without automated system. Don't worry, you're definitely in the right place to get your billing concerns straightened out.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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