Visitor
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2 Messages
need to downgrade from triple play to internet only plan
I currently have the Triple Play plan (including gigabit internet) but don’t use the voice or cable. I see there’s a plan called “Gigabit” for $80 per month with contract. Unfortunately, I can’t seem to switch to that offer using the Comcast website. When I asked customer chat on the main Comcast website for help, they sent me to a special retention page, but the chat on that page didn’t work (because of a DNS error, of all things).
Anyway, I’m happy with my current gigabit internet from Comcast and would happily pay $80/month with contract. Here’s a link to that “Gigabit” plan: https://www.xfinity.com/learn/offers/details?offerId=9626101434
Many thanks!
Accepted Solution
retsreg
Visitor
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2 Messages
3 years ago
Many thanks—I was able do switch plans by going through the peer to peer chat!
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XfinityRoberto
Official Employee
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1.7K Messages
3 years ago
Hi there, thank you so much for reaching out to us about your current package. You are in the right place and I am happy to look at your account for the promotion you see for the Gigabit service.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
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