1 Message
Need to check on a confirmation of plan change
I changed to an internet only plan 4 days ago. I got an order number but no confirmation email. I am still seeing my tv service is active but it should be cancelled.
1 Message
I changed to an internet only plan 4 days ago. I got an order number but no confirmation email. I am still seeing my tv service is active but it should be cancelled.
XfinityAmira
Official Employee
•
4.8K Messages
2 years ago
Hello @user_iy4tnh! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and appreciate you keeping us as your Internet service provider. I'm sorry to hear you did not receive confirmation that the TV service was successfully canceled. My team is here to help and would love to double-check everything on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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XfinityAmira
Official Employee
•
4.8K Messages
2 years ago
I'm delighted we were able to get you repackaged into a better-fitting plan @user_iy4tnh, and we truly enjoyed working with you. Please be sure to create a New Public post for any future issues or concerns, we're here to support you.
Thanks for being the best part of Xfinity!
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