Visitor
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1 Message
Need to change service start date
Yesterday I scheduled a service transfer with self-installation for next Wednesday. I actually need to change that to next Monday. I just spent an insane 20 minutes in call tree [ Edit: Language] because there doesn't seem to be any way to (a) convince the call tree that this is a thing, (b) change the service start date through the Website or app, or (c) talk to a human being who could probably accomplish this in seconds.
In the forum I saw a solution to a similar problem that started with "click on the peer-to-peer chat icon." I don't see that icon. So I'm guessing you need to post something in order to get to that point in the process.
Please advise.
CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello, thank you for reaching out for help with moving your start date. You are in the right place for help! Sorry to read about your recent rouble over the phone, and ask you please share your feedback here. We take all feedback as gift.
@d_braverman_1801, we will need to access your account and profile to get this resolved. To do so, please send me a direct message, the steps are below.
To send a "Peer to peer" ("Direct") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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