Visitor
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1 Message
Need to change legal name on Xfinity bill
I have legally changed my name. My preferred name shows up on my account but my bill is still addressed to my old name
Visitor
•
1 Message
I have legally changed my name. My preferred name shows up on my account but my bill is still addressed to my old name
XfinitySean
Official Employee
•
424 Messages
5 hours ago
Thanks for reaching out through our community forums, user_1zcehq! It sounds like your name may have been changed for your Xfinity ID, it may not have been changed for the account itself. Our team can take a closer look and take further steps to make the change goes through completely if needed! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll see how we can help!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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