Visitor
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1 Message
Need to cancel service, cannot figure out how to online
basically what the title says. I need to cancel my service ASAP and there is not a way of doing so online. when i tell the chatbot i want to cancel my full account it says it will need some more information, starting me back in the same conversation loop.
XfinityThomasA
Official Employee
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2.4K Messages
2 days ago
Hello, user_zad53l. Our team would be happy to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
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