Need to cancel my service but stuck in a endless loop.
I need to cancel my service plan. Your service in my area has degraded severely over the past year to the point that I can no longer use it the way I need to. Basically my DL speed dropped down to below 30mbps with constant service micro drop outs. You have already sent service techs to the area multiple times to work on mine and other peoples lines. Nothing was fixed. I have already swapped to a Verizon 5G Home plan now, so I am not willing to look back at this point, and just need my Xfinity service canceled. I tried chatting with a live agent, but none ever appear and I tried to schedule a return call multiple times, but your system errors out and says it cant do it at this time. I own my own modems. I do not need to return any equipment. I just need this service plan to be canceled. Why do you make this so difficult to do? Do I need to file a complaint with my states attorney general to get it done or something?