@user_boc42k I'm sorry to hear that the payment was made from the wrong account. Have you reached out to your bank to see what options they have? I can definitely check to see what details we have for your pending payment.
Can you please direct message me your first and last name along with your full service address so that I can assist you further? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
XfinityKei
Official Employee
•
1.9K Messages
14 days ago
@user_boc42k I'm sorry to hear that the payment was made from the wrong account. Have you reached out to your bank to see what options they have? I can definitely check to see what details we have for your pending payment.
Can you please direct message me your first and last name along with your full service address so that I can assist you further? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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