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Visitor

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3 Messages

Fri, Jul 23, 2021 11:50 PM

Need to cancel EBBP benefit to transfer to another company. How to disenroll from EBB credit towards my Xfinity bill?

I had signed up for the Emergency Broadband Benefit Program and applied the benefit towards my Xfinity bill. Now, I would like to transfer my benefit to another provider.


I've already chatted with one Xfinity representative, who told me to call the government, who said they couldn't do that and told me to call customer service. When I asked an in-store representative, they told me to call Xfinity customer service.


Can a representative please help me to cancel the EBB credit towards my service with Xfinity?

Responses

Accepted Solution

Official Employee

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145 Messages

2 m ago

Hello @user_24af9a. Thank you for taking the time to reach out to us through Forums. We do have a specialized team handling questions/concerns about our EBB Program, you can contact them at 1-855-846-8376. In addition, I would also recommend making sure the new Internet service provider is participating in the program to make sure you are eligible for it.

Visitor

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3 Messages

2 m ago

Thank you Gabby for the prompt response. Will definitely give them a call soon.

Official Employee

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189 Messages

You're very welcome and I'm so glad we could direct you to the correct place through our forum @user_24af9a! If you need anything else in the future, please feel free to reach out :). I hope you have a wonderful rest of your day!  

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