Need to Cancel Auto-Payment on Closed Account

On Monday, XfinityRobertA helped me close my account. However, I received an email last night stating that auto-pay was going

to bill me $24 on 4/01. This was for new service that I found out would not work at my location (within the 30 day money back period). I have refused delivery on the self-install kit, but not need to cancel the auto-pay. Any help would be appreciated.

Responses

CCErika

Problem Solver

•

339 Messages

2 years ago

Good morning, user_404e78

Thanks for reaching out to the Xfinity Corporate Digital Care team! I hope your week has been treating you well, and thanks for taking a moment out of your busy day to reach out to us.

Thanks for letting us know how we can help. Sorry for any confusion regarding your last payment since canceling the account. I'd be happy to review your billing statement and just need your account details. Can you please send us a private message with your full name and address?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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user_404e78

Need to Cancel Auto-Payment on Closed Account

CCErika

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